A report won’t fix it.
Your team will run the fix.
TMR System finds the mechanism behind the mess: broken processes, unclear ownership, decision bottlenecks. The same friction that burns out your best people. Then we train your team to fix it and keep it fixed. When we leave, the system stays.
Diagnosis first. Always.
We never train a team to fix a problem we haven’t verified. Enablement is not sold without diagnosis. And when the right fix is an outside provider, we say so and help you choose one. We won’t be the vendor.
The Diagnostic Sprint
Three weeks inside how work actually flows. We interview your team, map the flow as designed against the flow as observed, find where the workload actually piles up, and check whether your marketing numbers agree with your operational ones. You get a findings brief with a ranked fix list, then a 90-minute leadership readout where we pressure-test the findings with the people who have to live with them. No 80-slide deck.
Diagnose + Enable
The sprint, then a facilitated program built from what it found: how the new process works, who owns what, and how to run it without us. Two live cohort sessions capped at 15 people, materials your team keeps, and a 30-day check-in to catch drift early. Also available as a focused track for marketing and development teams: right-sized measurement, first-party data practice, and AI governance your board can sign off on. Then we get out of the way.
The On-Site Intensive
For teams that need the room. Day one: diagnostic working sessions with the real artifacts on the table. Day two: your team builds its own decision framework and leaves owning it. Pre-work interviews and a follow-up brief included. Post-reorg resets, off-sites, leadership retreats.
Proven inside operations we ran.
Every number below comes from work the founders built and shipped themselves.
Business line built from a team of 3, scaled past 100 people at 41% margins, with 90% retention.
Employees supported internationally, scaled from 200, holding a 70 NPS through rapid growth.
Violations across Department of Education audits.
University partnerships managed, including Boston College, NYU, USC, and Georgetown.
Audience intelligence practice built from a single hire at a WPP healthcare agency, including a client enablement offering that trained teams to run the tools in-house.
Companies where onboarding and upskilling programs were built and shipped. Fortune 500 client relationships managed in prior roles, including Amazon, Comcast, and Workday.
Who you’re working with
Tiffany Ryan built and ran the operations she now diagnoses: a $10M business line grown from a team of 3, international teams scaled from 200 to 750+, and onboarding and upskilling programs shipped at three companies.
Matt Ryan, co-founder and partner for intelligence and analytics, built a WPP healthcare agency’s audience intelligence practice from one person to a 25-person team, then launched its enablement offering: training client teams to run their own social intelligence in-house instead of renting it forever.
TMR System runs on one conviction: a diagnosis only counts if your team can run the fix without us. Every engagement is scoped to end.
Co-founders · Woman-owned small business · WOSB certification pending